Wholesale Returns and Claims Process

Wholesale Returns and Claims Process

Our goal is to ensure complete satisfaction with your wholesale purchases. This guide explains our returns and claims process to address any issues promptly.

Returns Policy:

Understand our policy to facilitate returns:

• Eligibility: Returns are accepted within 30 days of delivery for defective or incorrect items.
• Condition: Items must be in original condition and packaging.
• Exclusions: Custom orders or clearance items may be non-returnable.

Initiating a Return:

Follow these steps to initiate a return:

1. Contact Support: Reach out to our support team with your order number and reason for return.
2. Receive Authorization: Obtain a Return Merchandise Authorization (RMA) number before shipping items back.
3. Ship Items: Use a trackable shipping method to return items to our warehouse.

Claims Process:

For damaged or missing items:

• Report Immediately: Notify us within 48 hours of delivery with details and photographs.
• Investigation: We will investigate and resolve claims promptly.
• Resolution: Options include replacement, credit, or refund based on the outcome.