Managing Wholesale Returns and Exchanges

Managing Wholesale Returns and Exchanges

Understand the procedures for handling returns and exchanges for wholesale transactions.

Return Policy:

• Eligibility: Returns are accepted within 30 days of receipt for defective or incorrect items.
• Condition: Returned items must be in original packaging and unused condition.
• Exceptions: Custom orders and clearance items are non-returnable.

Return Process:

1. Request Authorization: Contact support to request a return authorization number before sending items back.
2. Prepare Shipment: Include the authorization number and original invoice with the return shipment.
3. Shipping Costs: Customers are responsible for return shipping costs unless the item was defective or incorrect.

Exchanges:

• Process: Follow the return process, and specify the desired replacement item.
• Availability: Exchanges are subject to stock availability. We recommend contacting support to confirm availability.

Contact our support team for any questions or assistance with returns and exchanges.