Wholesale Order Processing and Shipping

Efficient order processing and shipping are crucial for maintaining a successful wholesale operation. This guide provides an overview of our process to ensure timely and accurate deliveries.

Order Processing Steps:

Follow these steps to process your wholesale orders smoothly:

Order Placement: Submit your order through our online portal or contact your account representative. Ensure all product codes and quantities are correct.
Order Confirmation: You will receive an order confirmation email with the details and expected shipping date. Review and confirm all details are accurate.
Inventory Check: Our system checks inventory levels to ensure products are available for immediate shipment. Any discrepancies will be communicated promptly.
Payment Verification: Ensure payment terms are met. This may include credit terms or pre-payment, depending on your account agreement.

Shipping and Delivery:

Understanding our shipping process will help you manage expectations:

Shipping Methods: We offer standard and expedited shipping options. Select your preferred method during order placement.
Carrier Information: We partner with reliable carriers to ensure your orders arrive on time. Tracking details will be provided once your order ships.
Delivery Timelines: Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.

Handling Shipping Issues:

If you encounter any issues with your shipment:

Contact Support: Reach out to our customer support team with your order number and details of the issue.
File Claims Promptly: Report any damages or discrepancies within 48 hours of receiving the shipment.